Important Computer Information for Students January 2012
As the Multimedia Specialist,
I thought it would be useful to orient you to the variety of computer services
available to you, to your access to them, solutions to problems and your
responsibilities.
Your Responsibilities:
To keep media available to
all students, no media is permitted to leave the labs.
You many not copy, or up or
download software. We have concerns
about legality, viruses, patient confidentiality and the protection of hospital
records, so we will take any infractions seriously.
You are responsible for all
activities that occur on your accounts, so keep your passwords private.
Click on the items in the
Table of Contents below to get answers to any questions you may have.
:8
Technology
Table of Contents
The
Student Web Site Information
Your
on line Accounts and Passwords
Network
Access (to get onto computers)
Meditech (Patient Information)
File
Transfer- Limitations and Security:
New Student Information
As the Multimedia Specialist,
I thought it would be useful to orient you to the variety of computer services
available to you, to your access to them and responsibilities.
Computers are available for:
Nursing Education software (Multimedia
Lab) , Research (in the Library) and for Patient information, E-mail, school
work and other needs on the 2nd and 3rd floor of the Residence building. All computers in the Audiovisual Lab are
internet connected, most of those in the Multimedia
Lab are also.
BEFORE ORIENTATION: New students should be familiar
with student site: http://lmemorial.regiscollege.edu before school starts. This is where you will be able to buy books,
get school information and find the information and forms you need to complete
to bring to Orientation. We have created
a special section for new students that you can reach from the main page. You
may actually be reading this from there right now.
As soon as you get your
passwords, make sure they work. See the “Your
Technology Accounts” below.
The Student Web Site Information
To get to many useful student
locations use the student web site.
Type this in your browser: http://lmemorial.regiscollege.edu
What is on the student site: lmemorial.regiscollege.edu?
You’ll find a school
directory, with photos of the staff and faculty, so you’ll know who is who. There’s a link to book-buying and a link to Moodle. If you click
on Regis e-mail, you can change your Moodle password or
forward your Regis and Moodle e-mail to an e-mail address
you check more often. You will also find
Nursing Arts Lab information, financial aid information and many, many other
useful items.
This way you only have to
remember one location to get everywhere.
You can add this site to your favorites so you won’t have to type it again
You will have three
technology accounts, one is from Regis Weston, two are
from Hallmark Health.
Things to remember:
- Once at school, you will receive your account
passwords.
Test all three passwords before the new
semester to make sure they work.
- Save your original Moodle
password, as your password will be set back to that if you lose it.
- Set your Moodle e-mail
address to reflect an e-mail account you use regularly.
- Write down and hold on to your passwords as it
takes much effort on your part and ours to recover or reassign
passwords. Some change often for
security reasons.
- Remember, if you logged into some site, you need
to log out when done; otherwise your account is open and others can get in
and you will be held responsible.
- Your Hallmark Health passwords will need to
change when requested. The two Hallmark
Health account passwords will change at different times, so keep close
track of the changes. The user name for each of these will stay the same
and match.
- What do I do if I never got a password to begin
with or if I am in the wrong Moodle class?
At Uniform fitting you should have filled
out forms to get your passwords, which are needed
to use these computers. If you did not,
see Jill or your instructor for a form. Patient information is available through
Meditech for Lawrence Memorial and Melrose- Wakefield Hospitals only. See Jill if: you never got a password for Meditech /the Hallmark
Health Network or for Moodle or if you are getting
the wrong class in Moodle or can’t seem to get onto Moodle with
your password. In order to get into Moodle for the first
time, you will need to change your password in Regis Mail.
- My password, I lost it, what do I do?
If it is Moodle, call the Regis
Help Desk: 781 768-7177
If it is your Hallmark Network Password (to sign onto a
computer) or Meditech (Patient information), call the Hallmark IS Help Desk 781 306-6330 (ex 6330 from our wall phones).
Tell them whether it is the Network or Meditech
password you want to change.
MOODLE
You have a Moodle account that comes from Regis Weston (Help is at
(781) 768-7177). This is a curriculum
tool. Students can retrieve their course
documents, grades and assignments via Moodle at home
and school. It requires a password from
Regis Weston.
Many of you were taking
courses at Regis Weston already and have a working Moodle
account. You just need to test your
password, see if you can get into Moodle and see if
you are in your 101 course or in your transfer course if you are a transfer
student.
If you did not have a Regis
Weston Moodle account, you need to make sure you have
a working one now. . At Uniform fitting
you should fill out and submitted a Regis Account Form, if you did not, see
Jill or your instructor. When you
receive your password (most likely through your instructor) you will need to
sign in to your Regis E-mail account and change the password and then sign into
Moodle with that new password.
Keep your original
Password. You will need it. Regis Weston will reset your account back to
this password if there is a problem getting in (like a lost password). Also, make sure if you don’t use Regis e-mail
that you forward you Regis e-mail to an account you do use.
Once you have a password you
can get to Moodle via the student web site: http://lmemorial.regiscollege.edu
and clicking on the Moodle icon.
You have two Hallmark
Accounts which you will use while at the school or in our hospitals (Help at
781 306-6330 or use a wall phone and dial x6330). These accounts require you to change your
password about every three months, when requested. If you do not, you will need to call the help
number to get your password reset.
One account is your Network
account. You use your Network password
to get on computers anywhere at Hallmark (in the school and hospital). This is also the username and password needed
to get on our Wi-Fi (HHS-SON).
You also have a Meditech Account.
This is for patient information.
You will need this for clinical rotations at Lawrence Memorial and
As new students you will get
a username and password (based on the information you filled out at Uniform
fitting). Initially, the same username
and password will work for both accounts, but you will be required to change
the password the first time you enter each account. For sanity, change both passwords to the same
new password. Usually when you get your
Hallmark password, you go to the Audio-Visual Lab on the 2nd floor of the
Residence and log on to a computer using the information on the form you
received and change your password when requested. Then, once on the desktop, you log into Meditech and use the information on the form again to log
into Meditech for the first time. Log in there; when requested change to the
same new password. Remember to log out
of Meditech and log off the desktop as you are responsible
for everything that happens in your accounts.
Click this link for details when
you are ready to change your password: Directions for use of Hallmark Computer
Accounts
Directions for use of New Hallmark
Computer Accounts
These directions address the
two Hallmark related accounts (your network and Meditech
accounts, not your Moodle account).
Through your instructor or from
me, you will receive your Halllmark username and
password. Initially upon first sign in
to either account, you will use this username and password. For security, you will be required to change
your password as soon as you sign in to each account.
Go to the Audio-Visual room
on the 2nd floor of the Residence building (the room at the end of the hall
with computers for getting on the Web.)
Using your given username and password, sign into any computer.
Avoid using the CAPS LOCK and
NUMBERS LOCK and just use the regular numbers.
Type your username in
capitals using the shift key and your password in small letters and press
OK. You will be asked to change your
password. Pick a password that is at
least 6 characters in length and includes at least one digit. It should be typed in small letters. Write it down as you will end up with many
passwords. You will be asked to type it
twice. If you get it wrong, you will be
asked to type in your old password and then the new one twice, the next
time.
You have now used your
Hallmark password to log into the computer.
You can now use MS Word or the internet or whatever else is available.
Now double-click on the Meditech icon which is turquoise and may say “MAGIC”. Press enter a time or two to get to a screen
where you can choose Hallmark Live” by the number listed beside it and then
press “enter”. Use the original usename and press
Enter (do not attempt to tab or use the mouse in Meditech)
Then, type your password (the original on paper) and press the “Enter”
key. Meditech
will ask you to change your password.
Use the same new password you created before (otherwise you will end up
with too many to remember). You need to
type it and press enter and then type it again and press enter and then press
enter again. Your password has been
changed.
Press the “Enter” key a few
times and you will end up out of Meditech. (F11 is an exit key and the back facing arrow
on your keyboard also gets you out of things in Meditech. If you don’t end up out, use these. )
Once on the desktop, you need
to log out of the computer. Press the
start button on the desktop and log off the usual way. Anytime you log into somewhere you need to
log out, otherwise your account is left open to others!!
Regis-Weston Moodle (Course
Information) and E-mail
How do I change my Moodle password?
You change your Moodle password via your Regis e-mail. Sign into Regis e-mail using the same
username and password as you Moodle account. Look on the lower left hand side. Pick
“Options”, scroll down and “Change Password”.
For Moodle to work, your password needs to be
8 characters with at least one number, one small letter, one capital letter and
one of the symbols you’ll find over the numbers.
How do I forward my Regis
Mail so that the mail I get through Moodle comes to a
mailbox I actually use?.
You choose “Rules”, pick
“Change Rules”, create a new rule, scroll down to “Forward” and put in the
email address you want your mail to go to.
If you do not do this from the Weston Campus
beware of replying to mail. Check the
“To:” box, when you reply it as goes back to your Regis e-mail, rather then the
intended sender; so change the recipient to fix that.
IMPORTANT E-mail issues with
MOODLE
Instructors have and students
have sent e-mails to each other, but they were not received. The problem is related to e-mail forwarding
from Regis mail.
All Moodle
mail is directed to your Regis.edu account.
There are three scenarios. Two
are not a problem.
You and your instructor don’t
forward mail from regis.edu. This means
you must check your Regis account regularly and directly receive any e-mails
sent from Moodle.
At some point both you and
your instructor go to Regis Weston and forward your mail via the Outlook
interface there, not from the web. You
are all set. Your mail goes to and comes
from the account you specify.
If you set up Regis mail
forwarding when off of the Weston Campus (meaning you were using Web mail) you
will have problems when forwarding. The
problem arises when someone like your instructor sends you mail via Moodle.
let’s say a hotmail account regularly used. It is not a problem until you try to reply to
something sent. Say your instructor tells you to attach your
clinical report by tomorrow. You reply
with the report attached. Your
instructor claims to never have gotten it, but you are sure you sent it. When you replied in your hotmail account, it
went back to from where it came. It came
from your Regis.edu account, so basically you sent it to yourself. You will never notice it because you probably
don’t check your Regis.edu account (that’s why you forward that mail). Even if you did, you’d probably be confused
and think that you just somehow got a copy.
The fix?
If you reply, make sure the address in the “To:” area is the one you
wanted to send to, if not change it. I
find that it is hard to remember to check that, since the rest of your mail
accounts don’t seem to need such attention.
Regis mail looks like any other Outlook mail, so it can be very hard to
remember to check it. The real fix is to
go onto campus in Weston and go to the real Outlook, not the web version and
change it there.
Remember that if you
instructor replies to you and has not gone to Weston to change the forwarding
address, you may not be getting your instructor’s mail either. So it can happen both ways. Many instructors don’t get on to the Weston
campus much and think about mail, so it is a possibility.
You should also know that
when your mail is forwarded it may automatically be deleted from your Regis
Account at the end of the day. That’s so
your mailbox doesn’t get overfilled since you are not checking it.
Wi-Fi is everywhere in the school. Your usename and password
to get on the HHS-SON (WiFi at the school) is
the same as your network password to get on other school computers.
Wi-fi: How do I get on it?
Wi-Fi is everywhere in the School. Genrerally, on your
device, when you click on the browser, you will get options of which Wi-Fi network to choose.
Choose HHS-SON and use your Hallmark username and password (the one you
would use to get on the computers in the AV Lab).
Your on line text books: Skyscape
The Skyscape
Textbooks on my mobile device aren’t working, how do I fix them?
Call Skyscape
at 508-460-6500, choose x106 for Jonathan if you can get him, otherwise talk to anyone there. There is also a lot of information at
www.skyscape.com
File Transfer- Encryption-
Limitations and Security
The purpose of encryption is
to protect information coming out of Hallmark Health’s computers. When you try to remove a file from a Hallmark
computer or update a file on your USB thumb drive, Hallmark Health requires you
to save it in a encrypted folder with a password. That way if it is lost, no one will retrieve
it. Encryption is not very selective, so
basically all documents are protected this way.
Directions for working on your documents between school
and home.
At school, how do put documents on my thumb drive?
- Close the document.
- From the green “Start”button
(lower left of your desktop) Pick
“My computer”
- Open the E: Drive (assuming that is your thumb
drive)
- Go to the directory where your document is saved
- Carry the document onto the E: drive to get the
password box to come up.
- If this is the first time using the USB drive as
an encrypted one, Open E: drive Double
click on “LDEncrypt.exe” (the file with the lock for an icon)
- Click on the “Advanced” menu item. Then click “New Encrypted Folder.” Name it, create a password and
leave yourself a hint as it is hard to remember what you used. Check the box that allows IS to help you
if you forget your password. (Note: I suggest you use the same password for
all your USB drives as you will forget which password you picked for which
drive. You also won’t be able to
see the files until you get in, so you will want to label the drive with
your name and contents, since if we find it in a computer, it may be
locked and we won’t know it is yours.
- (If it is not the first time, go to the Advanced menu and click on “Open Encrypted folder” and
put in the password you created previously.)
- Once you create or open an encrypted folder, you
can leave that folder open so you can drop files in it while you work. Otherwise you will need to keep entering
your password.
- Close the folder and the drive when you want to
take it out. Remember to unload it
in the lower tray on your desktop (the icon with the green arrow) before
removing it from the computer.
At home, how I work with documents on my thumb drive?
- When you get them home and a USB or thumb drive
into your computer, it may open automatically, if it doesn’t, you will see
it listed under “my computer”, click to open it the drive.
- Once in, click on the file with the big lock on
it. Go to the file menu and click
on “advanced” menu, then pick “Open encrypted file”
- Then double-click on the file below:
- You will be asked for a password. This is the password you created to lock
this USB/thumb drive.
- Once in you can open anything. If you are in something and want to go
back up to where you were, click on the two dots.
- The easiest thing to do is to carry these files
over to your hard drive (your desktop or “my documents”) and avoid
encryption.
Note: Because of encryption,
you may need to move files to your home or school computer first before
transferring them from Moodle, a network drive or a
thumb drive. If you can’t save the file, save it first to the computer that you
are on and then pick it up from there.
It will also assure that you have a copy in case all else fails.
There have been some issues
removing unwanted files. Sometimes it
has been easier to do this at home. The
help desk at 781 306-6330 can help you even on off hours or from home, if you
have problems with encryption.
How to get help:
As the Multimedia Specialist,
I keep the school’s technology working for students, faculty and
administration. As the school acquires
more technology from year to year, I assist by overseeing everything we use and
making sure we have a way to respond to all our technology needs. Sometimes I am the first person to call and
other times we have other resources in place as the first line of assistance
and I back those up. Directions for many
of the school’s technologies can be found on the LMRC site on Moodle, so check there.
In addition to me, other
people who may be able to assist you with our technologies are:
Networked computers and Meditech: Hallmark Health IS Department (781 306-6330)
Moodle:
Regis IT Department (781 768-7177)
Moodle Content assistance and SimMan
training are usually covered by your instructors
Skyscape
provided you with resources and help at purchase (508 460-6500)
As you can see, there are
many resources available to assist you with technology. My goal is to give you enough information to
make you as self-sufficient as possible as it will save you time and get you
answers whenever you need them. But if
you can’t figure something out, can’t get results from the other people you
have called, need to do something out of the ordinary or if a group of you are
having the same problem, contact me. I
am generally on campus Monday-Thursday until 6 p.m. Call (781-306-6635 or x6635 from any wall
phone) or e-mail (jrichard@lmh.edu) with
a question, make an appointment by phone, sign up on my open hours schedule
outside my door or catch me in my office (Residence Building, 2nd floor, across
from the Audio-Visual Lab). If you sign
up for an in person appointment, please also call to identify your problem in
detail, so I can be more helpful when you arrive. If you make an appointment, please be on time
and if you can’t keep it, please cancel as I have many people and places to
cover.
If printer or computer is
broken, tell me which one and what the exact problem is so I can fix it for the
next person. Leave me a way to reach you
back, if I have questions.
Note that if you can’t open a
file, the quickest way to get help is to e-mail it to me, call if you need to
be moved to a different Moddle course (tell me which
course and day or evening) or call to test something on your home computer. For a problem on a school computer, you may
want to see me in person. If you think
about where the problem is, you can decide how we can best solve it. If the problem is at home, seeing me in
person isn’t usually the best method (call and tell me when I can reach you at
your computer). Many problems can be
solved over e-mail or the phone, which may save you time and travel.
Although I am often in
another office, classroom or lab, I check my phone regularly, so it is often
the best way to reach me. The more
details you leave me, the easier it will be to know how best to assist
you. You may just need a referral to the
right person or document or maybe I can just help you behind the scenes, for
example, by moving you into a class. Don’t
hesitate to call back if your problem is not fully resolved.
--- Jill Richard, Multimedia
Specialist, LMRC (781)
306-6635 jrichard@lmh.edu